Route conversations automatically based on detected sentiment.
Current sentiment
Wismify is a purpose-built
system for support
operations and automation
Meet the system for modern commerce operations. Streamline tickets, decisions, and workflows — without chaos.
Live ticket · Human & AI workflow
Re: Re: pedido
Estado operativo (IA)
Esperando respuesta del cliente
El cliente necesita una solucion, el envio parece tener cierto retraso.
Confianza IA: 90%
Customizable to your needs and workflows
Dashboard
Internal operations overview
Open tickets
13
Resolved
63%
Satisfied users
22
Inbox · Human & AI
#382
Waiting · AI
Order issue
AI summary
The customer expressed concern about a possible fraud. They have been informed that the order will be reviewed internally.
#375
Resolved · Human
Delivery delay
Resolution
The delivery address was updated and the tracking number resent to the customer.
#301
Auto-resolved
Refund request
AI action
The refund request met all criteria and was automatically resolved by the AI engine.
Tickets
Full ticket list with AI signals
#
Order
Customer
Email
Status
Sentiment
Priority
SLA
#382
#94821
Isabel Moreno
isabel@email.com
Waiting · AI
Negative
High
2h left
#375
#94710
Lucas Pérez
lucas@email.com
Resolved · Human
Neutral
Medium
Closed
#301
#94588
Ana López
ana@email.com
Auto-resolved
Positive
Low
Closed
#299
#94501
Carlos Ruiz
carlos@email.com
Waiting · AI
Negative
High
6h left
Automations
Active and inactive workflows
AI customer responder
Replies automatically using AI
Email automation
Transactional & follow-ups
WhatsApp alerts
Employee escalation notifications
Customers
Profiles, orders & lifetime value
Isabel Moreno
High value
Email
isabel@email.com
Location
Madrid, Spain
Orders
3
Total spent
€189
Last order
#94821
Lucas Pérez
Normal
Email
lucas@email.com
Location
Barcelona, Spain
Orders
1
Total spent
€59
Last order
#94710
Ana López
Low value
Email
ana@email.com
Location
Valencia, Spain
Orders
1
Total spent
€39
Last order
#94588
Settings
Connected services & API keys
Shopify API
E-commerce integration
Gmail API
Customer email ingestion
OpenAI API
AI decision & response engine
Powering modern support operations.
Chosen by teams who care about clarity, speed, and control.
Built for real support operations
An intelligent, automated pipeline from signal to action.
Email received
Tracking & context
AI processing
AI reply
Classification
Ticket created
Others
Generic support platforms designed for volume, not understanding.
- One-size-fits-all workflows
- Reactive replies without context
- No real understanding of the business
- Disconnected from logistics and orders
Support inbox
Where is my order?
Please send tracking
No context available
Wismify
A system designed around your operations, customers, and reality.
Every answer understands orders, history and rules.
Tracking your area
Shipments and incidents updated automatically.
The system knows who the customer is and how to act.
MEASURABLE IMPACT
Conversion before vs after Wismify
Conversion
1.2% → 4.8%
Average resolution time
18h → 2.4h
Tickets scaled to human
62% → 14%
It's not marketing.
They are real operating numbers.
SYSTEM CONVERSION MATRIX
HOSTILE STATE
1200
900
600
300
0
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
NOV
DEC
CHAOS
TRANSITION
NO DATA
Use cases
Real operational scenarios where Wismify replaces manual chaos with system-level control.
E-commerce
E-commerce support operations
Orders, shipments, returns and incidents handled with full context.
- Automatic order & shipping awareness
- Returns and refunds resolved by rules
- Human escalation only when required
System impact
−62% human tickets
Scale
High-volume support teams
Thousands of tickets processed without losing control or visibility.
- AI triage and intent classification
- Priorities, SLAs and routing enforced
- Unified inbox for human + AI decisions
System impact
2.4h avg resolution
Founders
Founder-led brands
Full control of customer operations without hiring large teams.
- Clear system rules instead of ad-hoc replies
- Complete visibility across all tickets
- No dependency on external platforms
System impact
Operational clarity
Complex ops
Complex customer operations
Multiple channels, systems and decision layers working as one.
- Email, tracking, CRM and orders unified
- AI decisions aligned with business rules
- Auditable actions and state transitions
System impact
Zero blind spots
Sentiment Intelligence
Detectamos el estado emocional real del cliente en cada interacción para priorizar incidencias críticas, anticiparnos a conflictos y resolver problemas de alto impacto antes de que escalen.
Upset
Live conversations ordered by emotional priority.
- Alex Morgan #2941
- Lucas Reed #1023
- Sofia Bennett #8831
- Daniel Carter #5502
Request a live demo
See how Wismify adapts to your real operations, customers and workflows — not generic support software.