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cx.wismify.com Wismify CX · Overview

Good morning, Juan 👋

Overview · updated now
RefreshView tickets
Open tickets
0of 8 total
Unread
0all read
High urgency
01 escalated
Auto-resolved
038% of total
Resolved
038% rate
Angry customers
0+ 1 upset
Need attention3 tickets
#8EscalatedMedium
(no subject)
#12NewHigh
Agent out of hours
#c881escalar_producto_defectuosoHigh
Product arrived damaged - urgent
View all →
Unread messages0 tickets
Inbox all caught up
By category
Other4
Products3
Returns1
Sentiment
Neutral75%
0
Upset13%
0
Angry0%
0
AI Automation
Auto-resolution rate0
3 auto · 0 humanPhase 2 pending
Quick access
Ticket inbox
Settings & stores
LA PLATAFORMA

Todo tu CX, pieza a pieza.

Cinco piezas que trabajan juntas: tickets unificados, herramientas de redacción, una IA que resuelve, analítica profunda y automatizaciones.

Connect everything in seconds

plug & play, no integration projects
Gmail Microsoft 365 Shopify Phone number Zendesk → import Gorgias → import

Your Gmail or Microsoft 365 inbox in one click, your Shopify store with a single OAuth, and a phone number receiving calls the same day. Connecting Wismify is not an integration project: it is a couple of clicks in Settings.

Coming from Zendesk or Gorgias? We import your history and your data so the switch never wipes your context. Moving takes minutes, not months — zero friction for your team.

Connect your store
Email in 1 click

Gmail and Microsoft 365, plug & play: connect the inbox and emails arrive as tickets instantly.

Voice, same day

Get a phone number and start receiving AI-answered calls today.

Shopify with OAuth

Authorize your store and every ticket arrives with orders, customers and tracking inside.

ONE PANEL · THREE CHANNELS · ONE AI

Three channels, one AI
that reads, understands and resolves.

Email, WhatsApp and Instagram land in the same panel with the same Shopify context. And behind it there is no chatbot: a full pipeline classifies every message, retrieves context and decides whether to reply, ask for clarification or escalate — in your brand voice.

EmailGmail · Outlook

Native Gmail and Outlook integration. Your customer replies from any email client — your team answers from Wismify with all the Shopify context loaded automatically.

cliente@gmail.com · hace 3 min
"Where is my order #4582?"
Tu pedido salió ayer — llega mañana. Aquí tienes el tracking.
AI replied with tracking · 8s
WhatsAppCloud API

WhatsApp Business messages come in as tickets. The AI replies within the 24h window. Meta-approved templates for outside the window. Real-time shipping status.

+34 6XX ··· ··· · hace 24s
"hi, my package hasn't arrived"
Está en reparto: llega hoy antes de las 19:00.
AI: tracking out for delivery + ETA
InstagramBusiness Login

DMs and story replies come in as tickets. The AI answers in your brand voice with Shopify catalog data. Captures leads from your bio link with 1-click OAuth.

@laura_pn · 6s ago
"any size M left of the black hoodie?"
¡Sí! Quedan 3 unidades — te dejo el enlace directo.
AI: 3 units in stock · link sent
< 10sFirst reply
0%Auto-resolved
24/7Coverage
The engine, inside
1Receive

Message arrives from Email, WhatsApp or Instagram via webhook.

webhook.received
2Classify

AI extracts intent, urgency, sentiment, type. Detects order numbers automatically.

refund high angry
3Decide

Auto-resolve, ask for clarification or escalate to human — based on confidence and your rules.

confidence ≥ 85%
What the AI sees before replying
Shopify

Customer's order history, current order status, products viewed, refund/return policy, tracking from carrier API.

History

Previous tickets from this customer (any channel), past resolutions, prior sentiment, complaints, satisfaction signals.

Brand voice

Tone, vocabulary, prohibited phrases, example conversations, sector, FAQs, custom rules — all configured in Settings.

Policies

Returns, shipping, payment, exchanges — imported from Shopify or uploaded as documents (PDF, DOCX).

Auto-resolve~65%

Confidence ≥ 85%: reply sent and ticket resolved. Nobody has to look at it.

Ask for clarification~15%

Missing one detail (size, order number…): the AI asks and waits.

Escalate~20%

Sensitive case: to a human, with the full briefing already attached.

ENTERPRISE

Custom development for every Enterprise account

We're a company of developers and business-systems builders: on Enterprise we build automations and custom development for your account — removing the internal processes that create noise and connecting the tools you already use.

Shopify Partners

Built for Shopify from the first line of code.

We are Shopify Partners, and Wismify is engineered to run in perfect sync with your store: orders, customers, shipments and catalog live inside every ticket and every call, giving the AI the best possible context to truly resolve. One-click install from the App Store, no manual syncing, no duplicated data.

1-click install Live order context Zero data-sync
Live demo

Request a live demo

See how Wismify adapts to your real operations, workflows and teams — one modular infrastructure for your entire business.