Simple plans that
grow with you.
Every plan includes unlimited users, an AI-powered unified inbox and Shopify data on every ticket. Switch or cancel anytime.
Extra-ticket overage: $0.75 ≈ $1.30 per ticket · all-in
- AI actions: Cowriter & translation
- AI-classified inbox
- Shopify customer & order on the ticket
- AI auto-resolution at no extra cost
- Replies in your customer's language
- Human handoff with full context
- Unlimited users and seats
- Gmail and Microsoft 365 inbox
- Chat widget for your store
- Custom AI brand voice
7-day free trial
Extra-ticket overage: $0.50 ≈ $0.79 per ticket · all-in
- Everything in Starter, plus:
- Analytics Pro included
- CSAT surveys
- Custom & scheduled reports
- Integrations: Slack, Klaviyo, Make, Zapier
- Personalized onboarding
10-day free trial
Extra-ticket overage: $0.25 ≈ $0.60 per ticket · all-in
- Everything in Growth, plus:
- MYFY AI assistant included
- Automations & workflows included
- Multi-store & multi-mailbox (up to 20 each)
- Migration from Gorgias/Zendesk
- Priority support
- Feature requests shipped in days
- AI voice available as an add-on
15-day free trial
Ticket overage is metered and billed automatically on both monthly and annual plans: extra tickets are added to your next invoice and service never pauses.
Data hosted in the EU · GDPR · Support in English & Spanish
Voice & AI Voice
Your own phone number in Spain or anywhere in Europe, inside your panel. Use it as regular telephony or add the AI layer that answers for you.
Haiku 4.5 runs on your own Anthropic key.
Voice
Classic telephony inside your helpdesk.
- Your own number in Spain or any European country
- Inbound and outbound calls from the panel
- Recording and transcription
- Every call creates a ticket with customer context
AI Voice
An AI layer that answers for you, in your brand voice.
Extra minute (overage): $0.30
- Answers 24/7 in your brand language
- Automatic multi-language
- Creates and resolves tickets during the call
- Escalates to your team when needed
A conversation counts as one call when it connects; included minutes are shared between human and AI calls.
AI action packs
One-time purchase. They never expire and stack on top of your monthly quota.
AI actions power the panel's smart features: each Cowriter use or translation spends one action — predictable, with no billing surprises.
- Cowriter: ready-to-send reply drafts, in your brand voice
- Automatic ticket translation in 8 languages
- Summaries and fine-grained classification of long conversations
HubSpot
Salesforce
Microsoft Teams
Zoom
OpenAI
Claude
GitHubCompare plans
| Starter | Growth | Enterprise | |
|---|---|---|---|
| Monthly price | $390 | $790 | $1,790 |
| Annual price (2 months free) | $3,900 | $7,900 | $17,900 |
| Tickets included/mo | 300 | 1,000 | 3,000 |
| AI actions/mo | 3,500 | 12,000 | 35,000 |
| Extra-ticket overage (monthly & annual) | $0.75 | $0.50 | $0.25 |
| Inbox & AI | |||
| Inbox with AI-classified tickets | ✓ | ✓ | ✓ |
| Shopify customer & order data on the ticket | ✓ | ✓ | ✓ |
| AI auto-resolution | ✓ | ✓ | ✓ |
| Unlimited users and seats | ✓ | ✓ | ✓ |
| Gmail and Microsoft 365 inbox | ✓ | ✓ | ✓ |
| Custom AI brand voice | ✓ | ✓ | ✓ |
| Analytics & reporting | |||
| Analytics Pro | — | ✓ | ✓ |
| CSAT surveys | — | ✓ | ✓ |
| Custom & scheduled reports | — | ✓ | ✓ |
| Automation & support | |||
| MYFY AI assistant | — | — | ✓ |
| Automations & workflows | — | — | ✓ |
| Priority support | — | — | ✓ |
| Feature requests shipped in days | — | — | ✓ |
Frequently asked questions
Everything you need to know about plans and billing.
AI actions power features like Cowriter and automatic translation. Every plan includes a monthly quota that renews with your cycle; if you need more, add one-time packs that never expire.
Every ticket above your monthly quota is automatically billed as overage at your plan's rate ($0.75 on Starter, $0.50 on Growth, $0.25 on Enterprise) — on both monthly and annual billing. Usage is metered and added to your next invoice, and service never pauses.
Plan actions renew every month and don't accumulate. Action packs are different: you buy them once, they never expire, and they're only consumed after your plan's monthly quota runs out.
Yes. You can upgrade or downgrade anytime from the panel and the change is prorated with your billing cycle.
Yes, anytime, with no lock-in. You keep access until the end of the period you've already paid for.
Yes. Book a 20-minute demo and we'll walk you through the platform with your own use cases; then we'll set up a pilot with you so your team can validate it before deciding. Plus, every plan includes a free trial: 7 days on Starter, 10 on Growth and 15 on Enterprise.
Not sure which plan fits?
We'll walk you through the platform with your own use cases in a 20-minute demo.
