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SECURITY & TRUST

Enterprise-grade security.
AI under control.

Your customers’ data is treated the way we’d want ours treated: encrypted, isolated, EU-hosted and audited. And the AI operates within limits you define — never on its own.

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How we protect your operation

From encryption to AI governance — security at every layer.

AES-256-GCM

Tokens and credentials encrypted at rest with authenticated encryption; decrypted only at API-call time.

Per-tenant isolation

Every query scoped at the database level with RLS policies. Zero leaks between customers, by design.

GDPR-first

Data deletion on request, DPA available, public subprocessors and anonymized IPs.

EU hosting

Servers in France and database in the EU. Legal entity in Spain.

Full audit trail

Every action logged: replies, state changes, exports. Traceability per ticket and per user.

Governed AI

Confidence thresholds, escalation rules, forbidden phrases and human oversight: the AI does what you decide.

Serious AI management

An AI with access to your customers needs clear limits. In Wismify you define what it sees, what it can say and when it must stop and hand the case to a person.

  • Minimum confidence threshold before auto-resolving
  • Forced escalation on sensitive cases (refunds, complaints)
  • Brand-level forbidden phrases and topics
  • Every AI reply can be reviewed and edited by your team

Trust & reliability

Designed with the highest commitment to trust, security and compliance.

Security or compliance questions?

Read the full technical detail or request the DPA — we answer fast.

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