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CALLS & VOICE AI

Your phone, in the panel.
With or without AI.

Your own number and a browser softphone for your team, plus Alba — the AI voice agent — as backup when you decide: after hours, weekends or when nobody can pick up. Every call is recorded, summarized and turned into a ticket when needed.

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+34 910 000 000 Alba · AI·Inbound·1:47
COMPLETED
The customer asked about her order. Alba found the shipment in Shopify, confirmed delivery for tomorrow and emailed her the tracking link.
RESOLVED POSITIVE ORDER
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The journey of a call

From the phone ringing to the summary in your panel.

The phone rings

Your own number, in Spain or anywhere in Europe.

Your team answers

Browser softphone: dialer, contacts and hold music.

Alba steps in

By your rules: after hours, weekends or when nobody picks up.

Resolves with data

Looks up the order in Shopify and answers in your brand voice.

Everything lands in the panel

Recording, AI summary and a ticket with the conversation.

Full phone support, no switchboard

What is included — with and without AI.

Your own number

Spain or any European country, inside your panel — no installs, no switchboard.

Browser softphone

Dialer, searchable contacts and hold music to make and take calls from the panel.

Alba, your AI voice agent

Introduces itself as a virtual assistant, checks orders and resolves — or takes a message and escalates.

Routing rules

After hours, weekends or overflow: you decide when the AI steps in.

Summary and recording of everything

Human calls too: AI summary, urgency and sentiment on every card.

Missed calls in a shared queue

Missed calls sit in a visible pool and clear when returned.

“A missed call is a customer waiting. With Alba, none go unanswered.”

The idea behind Wismify voice
When Alba steps in
After hours
Weekends
If the team does not answer
Business hoursL–V · 9:00–18:00

You are in control

Alba only steps in when your rules say so, with per-day business hours and a minute quota that rolls over what you do not use. And the follow-up emails it sends use your templates.

  • Turn it on or off anytime
  • Business hours configurable per day
  • Minute quota with monthly rollover
  • Follow-up emails with your templates

Add it to your plan whenever you want

Voice is an add-on to your plan: number, minutes and Alba are enabled from the panel, no lock-in.

Start for free See voice pricing