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ANALYTICS

Decide with data,
not gut feeling.

Support generates data every minute. Analytics turns it into KPIs with targets and visual states: what’s healthy, what’s breaking and what every contact costs you — from the executive glance to the per-agent detail.

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Your KPIs, with target and state

This is what three of the panel’s 40+ modules look like.

First response Last 30 days
KPI
12min 18% better than last period
Target: 15 min or less On target
AI auto-resolution Last 30 days
KPI
62% 9 points up on last month
Target: 50% or more On target
Post-contact CSAT Last 30 days
KPI
4.8/5 Across 214 surveys
Target: 4.0 or more On target

Everything it measures for you

From first response to cost per contact.

KPIs with targets

Every metric carries its target and state: green on target, red off. No guesswork.

Comparisons

Against the previous period or last year, in one click, across all modules.

Views per role

Board, CS manager or agent: each one logs in to their own dashboard and metrics.

Plain language

Ask for “tickets by hour as a heatmap” and the report builds itself.

Scheduled reports

Your weekly summary generated and sent on its own, exportable to XLSX and PDF.

Real CSAT

Automatic post-contact survey on every channel: perceived quality, not assumed.

Business metrics, not just support metrics

Beyond FRT or resolution, Analytics crosses support with business: cost per contact, time saved by the AI, repeat-purchase impact. The numbers the person signing actually cares about.

  • Cost per contact computed automatically
  • Hours saved by the AI every month
  • Exports ready for management or board
  • Detail per channel, agent, country and time slot
0,42 €average cost per processed contact
36,9 hsaved by the AI this month
+40KPIs ready to export

Your first report, today

Connect your store and get data from the very first ticket.

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