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REPORTS & ANALYTICS

Turn service data
into better results.

Every ticket, call and survey leaves data behind. Wismify turns it into a clear read on your CX and post-sale health: what’s working, what’s breaking and where to act first.

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+0KPIs with targets
0favorites on top
24/7real-time data
XLSX·PDF1-click export

The most complete post-sale analytics

From the executive KPI to the detail of every metric, without leaving the panel.

40+ KPIs

FRT, auto-resolution, occupancy, utilization, volume per channel… with targets and period comparisons.

Plain-language analysis

Ask for “tickets by day and hour as a heatmap” and the report builds itself.

CSAT surveys

Post-contact satisfaction measured automatically on every channel.

Scheduled reports

Your weekly or monthly summary, generated and sent on its own, with what matters.

Export XLSX & PDF

Every KPI and every report, downloadable for management, board or client.

Views per role

Board, CS manager or agent: each one sees the dashboard they need.

From metric to decision

Every KPI has its detail view: analyzed period, statistics, data coverage and a definition of what’s counted. No magic numbers without context.

  • Per-metric targets with visual states (on target / off)
  • Comparisons against the previous period or last year
  • Favorites: your 5 key KPIs always on top
  • Detail per channel, agent, country and time slot
First response time Last 30 days
KPI
12min 18% better than the previous period
Target: 15 min or less On target

See your data like never before

Connect your store and get your first report the same day.

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