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AI TICKETING

Tickets that resolve
before you open them.

Every message comes in, gets classified, pulls the real order context and goes out answered — or reaches your team with a briefing and a recommendation. You set the threshold; the AI does the rest.

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The pipeline, start to finish

Five steps that happen in seconds, hundreds of times a day.

Intake

Email, WhatsApp, Instagram or voice — everything comes in the same.

Classification

Intent, urgency, sentiment and order in seconds.

Context

Real order, shipping and history from Shopify.

Drafting

A reply in your brand voice with verified data.

Resolution

Sends on its own or escalates to your team with a briefing.

From message to resolution

The full pipeline, piece by piece.

Classification in seconds

Intent, urgency, sentiment, type and order number detected on every message.

Auto-resolution

Over a third of tickets get answered and closed on their own, with a configurable confidence threshold.

Cowriter

Tell the AI how to reply in plain language and it drafts the text in your tone.

Multilanguage

Detects the customer’s language and replies (or translates for your team) automatically.

Escalation with briefing

What it can’t close arrives with a summary, actions already taken and a recommendation.

Notes and audit trail

Private internal notes and a full timeline of everything the AI did on each ticket.

“The best ticket is the one your team never has to open.”

The idea behind Wismify ticketing

Human control, machine speed

The AI never acts on its own: below your threshold it proposes instead of sending, sensitive cases always escalate, and every reply is logged and editable by your team.

  • Confidence threshold configurable per store
  • Forced escalation on refunds and complaints
  • Every edit from your team trains the AI
  • Full traceability of every action

See the pipeline in action

The guided tour shows you with a real sample ticket, in 3 minutes.

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