The origin
Years inside ecommerce taught us that post-sale is where a brand is won or lost — and where the fewest decent tools existed. We suffered that burden first-hand; we decided to build the tool that would have saved us.
Born on the other side
of the ticket.
Wismify wasn’t born on a whiteboard: it was born in an overflowing inbox. Part of this team spent years running the day-to-day of online stores — answering the same emails at 2 AM, chasing tracking numbers and apologizing for delays that weren’t our fault. That’s where we come from, and that’s why Wismify exists: so the suffering shared with the customer keeps getting smaller.
The team
We are a young, technical team bringing real innovation to the ecommerce industry: AI applied with judgement to improve customer experience, not as marketing decoration.
The mission
To truly move customer experience forward: less waiting, less friction and a better post-sale on every order. Buying online should end well even when something goes wrong.
“Make the suffering shared between the store and the customer smaller every day.”
The idea that started Wismify
What’s underneath
The infrastructure behind every ticket, call and automation in the panel.
FIG 1.1
New
→
In progress
→
Resolved
→
Closed
10:24
New → Assigned to Ana
10:24
In progress · AI auto-reply sent
10:31
Resolved · Customer confirmed
State engine
Every entity moves through configurable states with full traceability.
FIG 1.2
IF
ticket.wait_time > 3h
AND
customer.tier = VIP
THEN
escalate → supervisor
AND
notify → #slack-urgent
IF
campaign.deadline < 48h
AND
content.status = pending
THEN
remind → creator + AM
Rule-based automation
Business rules trigger actions, routing and escalations automatically.
FIG 1.3
94.2%
CSAT
2m 14s
Avg. response
62%
Auto-resolved
Actionable metrics
Real-time dashboards with operational KPIs that drive decisions.
FIG 1.4
Wismify
Shopify
Gmail
Slack
Instagram
TikTok
Stripe
API integrations
Connected to your existing tools — e-commerce, email, CRM, logistics.
FIG 1.5
AAdmin
Dashboard
Tickets
Settings
Billing
Users
SSupport agent
Dashboard
Tickets
Settings
Billing
Users
CClient portal
Dashboard
Tickets
Settings
Billing
Users
Roles & permissions
Granular access control for teams, clients and external collaborators.
Security & data
Wismify is built and hosted in the EU, fully compliant with GDPR from day 1. Each tenant is hard-isolated by design. Tokens encrypted with AES-256-GCM. Audit logs of every action. Public data deletion endpoint. Zero data sold, zero data shared with third parties beyond what your integrations explicitly require.
AES-256-GCM
All third-party tokens (Gmail, WhatsApp, Instagram, Shopify) encrypted at rest with authenticated 256-bit AES-GCM. Decrypted only at API call time, never logged.
Tenant isolation
Every query scoped by owner_id at DB level. Zero cross-tenant data leak by design. RLS policies enforced even if app code has bugs.
GDPR-native
Public data deletion endpoint, DPA available, SCC-aligned subprocessor list, IPs anonymized in analytics, EU-hosted by default.
EU-hosted
Servers in France (Hostinger DC), Postgres on Supabase EU. No US-only routing. Spain-based legal entity.
Audit logs
Every agent action logged: replies, status changes, integrations connected, data exports. Full traceability per ticket and per user.
2FA + Security PIN
Two-factor authentication via TOTP. Optional security PIN for sensitive actions. Session lockout on brute force. Granular role permissions.
That's how we treat your entire operation.
Read the security details or tell us your case in a 20-minute demo.