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WISMIFY AI

An AI that improves
every resolution.

Not an autoresponder: an engine that classifies every message, retrieves the customer’s real context and decides how to resolve. And every correction from your team makes it a little better — each week it resolves more and escalates less.

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What it does for you every day

Six parts of the engine working on every ticket, call and message.

Automatic classification

Intent, urgency, sentiment and type on every message, with order-number detection.

Auto-resolution

More than a third of tickets get answered and closed on their own, with a configurable confidence threshold.

Shopify context

Orders, shipments, tracking and catalog in real time inside every AI decision.

Brand voice

Tone, vocabulary, forbidden phrases and examples: the AI writes like your best agent.

Continuous improvement

Every edit from your team becomes a training signal for the next reply.

Smart escalation

What it can’t close reaches your team with a full briefing and a recommended action.

It learns from your team, not just your FAQs

The pipeline doesn’t stand still: it measures its own confidence, watches what your agents correct and adjusts its behavior without you retraining anything.

  • Confidence threshold configurable per store
  • Your own business rules: when to escalate, to whom and with what priority
  • Policies and documents (PDF, DOCX) as the source of truth
  • Human oversight always available: every reply is editable

Put it to work on your inbox

Connect one channel and watch it classify and resolve from minute one.

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